King County Executive Dow Constantine asked me to describe the management transformation effort that Group Health has been undergoing the past several years at a meeting of county managers this week. Here is some of what I shared.
One way in which our organizations are alike is that we attract and retain people who are deeply committed to the service we provide people in the communities around us.
For Group Health—and I might add for the nation as well—higher quality health care is the most effective and sustainable way to lower costs. Continue reading ‘Continuous improvement through Lean management’
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